Refund Policy

1. Purpose of this policy

The purpose of this policy is to outline the Terms and Conditions as well as the process applicable to returns and refunds of On shoes, apparel and accessories that were purchased online from Tifosi Sports (PTY) LTD, Registration 2017/295490/07; herein after referred to as "Tifosi" or "we/us".

2. Updates to this policy

Tifosi reserves the right to amend the Returns and Refunds Policy at our sole discretion. Updates will be published on the Tifosi website from time to time and we urge you to check back regularly to keep up to date with the latest version.

3. Items eligible for return

Only items that were purchased via our online website that meet the following criteria are eligible for return:

  • Items that are defective and/or not been damaged due to customer negligence, OR
  • Items received that are the incorrect size, OR
  • Incorrect items that were delivered to the customer by Tifosi, AND
  • You logged a request for return within 7 (seven) days of taking delivery of the item(s), AND
  • The items are in their original packaging and condition, AND
  • The items are not used and are in a re-sellable condition (unless defective).

4. Items not eligible for return

For hygiene reasons, all underwear items are not eligible for return or refund. This includes bras and socks.

5. Returns process

If you would like to return an item that meets with the above criteria, please follow this process:

  • Either email us at info@tifosisports.co.za or alternatively call us on +27(0) 76 024 7093
  • Provide the following information to us in your email or phone call:
    • Your Name and Surname
    • Your contact telephone number and email address
    • The Date and invoice number of your purchase
    • The details of the item(s) that you wish to return
    • Your method of payment
    • Why you would like to return the item
    • The collection address – please note that we will only collect from major centres within South Africa.
  • Our staff member will confirm receipt of your request and will contact you to make the necessary arrangements to collect the item(s) from you and return it to our offices. Tifosi will make a maximum of 2 (two) attempts to collect a return parcel from you. If we are unable to collect after the second attempt, Tifosi will notify you and we will cancel the return and collection request.

Blog posts

Cloudsurfer Max: Maximum Cushion, Smooth FlowCloudsurfer Max: Maximum Cushion, Smooth Flow

Cloudsurfer Max: Maximum Cushion, Smooth Flow

The On Cloudsurfer Max delivers max cushioning with a smooth, rockered ride that makes long miles and recovery runs easier. Built with Helion foam and CloudTec Phase pods, it softens every landing while keeping your stride flowing. Ideal for South African road runners who want comfort, stability and style in one shoe.

Read more: Cloudsurfer Max: Maximum Cushion, Smooth Flow

How to Build a Running Routine Around a Busy LifeHow to Build a Running Routine Around a Busy Life

How to Build a Running Routine Around a Busy Life

Because your boss doesn’t care about your Strava PB. Let’s get one thing straight: most of us aren’t pro runners with all the time in the world to glide around mountain trails and post sunrise selfies with hashtags like #blessed...

Read more: How to Build a Running Routine Around a Busy Life

How to Breathe While Running: Stop the PuffingHow to Breathe While Running: Stop the Puffing

How to Breathe While Running: Stop the Puffing

Let’s talk about the one thing you literally can’t live without, and the one thing most new runners completely ignore: breathing. Or as many of you sound mid-run: “HHHHHWWWWUUUUUHHH...HAAA-HAAA-HAAA-WHHEEEEZE...” Unless you’re auditioning for the role of a 1993 Hoover Turbo,...

Read more: How to Breathe While Running: Stop the Puffing

Foundational Running Skills You Really Need to MasterFoundational Running Skills You Really Need to Master

Foundational Running Skills You Really Need to Master

So, you want to run better. Faster. Stronger. Not just survive a 5K but feel like you belong on the front cover of Runner’s World (or at least look smug at your next club run). But here’s the truth that...

Read more: Foundational Running Skills You Really Need to Master

Stretching Tips for Runners: Pre & Post RunStretching Tips for Runners: Pre & Post Run

Stretching Tips for Runners: Pre & Post Run

Why Stretching Matters for Runners Let’s be honest—most runners treat stretching like that extra lap: they know they should, but often skip it. If you’re serious about running for life (and not hobbling by 40), stretching needs to be a...

Read more: Stretching Tips for Runners: Pre & Post Run

Top Exercises to Improve Stability and Reduce Injury RiskTop Exercises to Improve Stability and Reduce Injury Risk

Top Exercises to Improve Stability and Reduce Injury Risk

Let’s be honest, “stability training” doesn’t exactly get pulses racing. It doesn’t show off your Strava stats, you’re not sprinting up hills, and you probably won’t get a new PB. But if you want to actually finish that next trail...

Read more: Top Exercises to Improve Stability and Reduce Injury Risk

How Sleep Impacts Running: Why Rest Equals ResultsHow Sleep Impacts Running: Why Rest Equals Results

How Sleep Impacts Running: Why Rest Equals Results

At Tifosi, we’re all about helping you squeeze every last drop of potential from your running game. Whether you're chasing a 5K PB or gunning for an ultra finish, there's one performance enhancer you're probably not prioritising enough: sleep. The...

Read more: How Sleep Impacts Running: Why Rest Equals Results

Core Exercises for Runners: Why They MatterCore Exercises for Runners: Why They Matter

Core Exercises for Runners: Why They Matter

A strong core is essential for better posture, injury prevention, and efficient running form. This guide breaks down the best core exercises for runners—and the gear that helps support every stride.

Read more: Core Exercises for Runners: Why They Matter

Cadence: Your Key to Smoother, Faster, Injury-Free RunningCadence: Your Key to Smoother, Faster, Injury-Free Running

Cadence: Your Key to Smoother, Faster, Injury-Free Running

Cadence could be the missing piece in your running performance puzzle. Learn how improving your step rate helps reduce injury risk, boost speed and increase efficiency. By choosing the right gear that makes it easier.

Read more: Cadence: Your Key to Smoother, Faster, Injury-Free Running

Structuring Your Long Runs for SuccessStructuring Your Long Runs for Success

Structuring Your Long Runs for Success

Long runs are where endurance, discipline, and confidence are built. Learn how to structure yours for success—covering pacing, fueling, gear, and mindset—with tips to make every mile count.

Read more: Structuring Your Long Runs for Success

Achilles & Knee Health: Running Strong TipsAchilles & Knee Health: Running Strong Tips

Achilles & Knee Health: Running Strong Tips

Achilles and knee issues can derail your running goals fast. This guide breaks down the causes, prevention strategies, and recovery tips to keep you injury-free—plus why the On Cloudsurfer 2 is a smart gear upgrade.

Read more: Achilles & Knee Health: Running Strong Tips