Product FAQ

Tifosi Sports SA prides itself on providing world class customer service.

Customer Service

Tifosi Sports SA prides itself on providing world class customer service. We have good rapport with all of our Clients. We value our clients and strive to satisfy them and in-turn, satisfy their clients. The Head Office is based in Johannesburg. We have agents based in all of the major provinces whose job it is to service the retail stores, assist with any orders, questions or concerns. Agents are based in Johannesburg, Durban, Cape Town, Free State and Mpumalanga.

Should you require any assistance please do not hesitate to contact The Tifosi Team on – 076 024 7093 – info@tifosisports.co.za

Brand Warranty Information

Each brand stipulates its own regulations regarding a warranty on the product. Please note, each product’s warranty is unique to that product. There is not a universal warranty across all brands’ products. In order for a warranty to be claimed, a process needs to be followed and no exceptions will be tolerated.

The process is as follows: The client will return the product to a relevant store. The store will contact the Tifosi Cycling Head Office and collection of the item will be arranged. On examining the item/items a management decision will be taken as to whether the product has suffered normal wear and tear, abuse, has a manufactural fault or a stitching fault.

Please Note: a stitching fault will be mended (Brand dependant) – not replaced unless management decides otherwise. Small courier fees may apply when a replacement/mended item is sent/returned to the client. Each case will be handled separately. A proof of purchase is always required for a warranty claim.

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